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P Pinnacle

Shipping & Delivery Policy

Last updated: 27 September 2026

This policy explains how Pinnacle delivers orders placed on this website, on WhatsApp or by phone.

1. Delivery Areas

We currently deliver within our serviceable delivery zones around our store. At checkout, drop the pin on your exact location — the website instantly tells you whether we deliver there. If your location is outside our zones, please contact us; we may still be able to arrange delivery.

2. Delivery Options

  • Standard Delivery — delivered by our own delivery team, usually within 1–3 business days of order confirmation (often sooner).
  • Urgent Delivery via Porter — faster, usually same day or next day, through the third-party courier Porter. Porter's courier charge is collected separately at delivery and is not included in the order total shown on the website.

3. Delivery Charges

Delivery charges depend on your delivery zone and are shown or confirmed before your order is dispatched. Any charge will be communicated to you in advance.

4. Order Confirmation and Scheduling

  • After you place an order, we confirm it with you by phone or WhatsApp and share the expected delivery date.
  • Delivery timelines start from order confirmation, not from the time the order is placed.
  • Orders are delivered between 10:00 AM and 8:00 PM. Our delivery person may call you before arriving.

5. At the Time of Delivery

  • Please make sure someone is available at the address to receive the order and pay (Cash on Delivery / UPI).
  • Please check the product for any visible damage in front of the delivery person. Report any damage, missing or wrong item within 48 hours — see our Return, Refund & Cancellation Policy.
  • For large items, delivery is to the ground floor or up to the floor accessible by lift, unless agreed otherwise.

6. Delays and Failed Deliveries

  • Delivery may be delayed by weather, traffic, strikes, public holidays or other events outside our control. We will keep you informed.
  • If we cannot reach you or no one is available, we will try to reschedule. After repeated failed attempts, the order may be cancelled.
  • If your delivery location or phone number is incorrect, please contact us right away so we can update it.

7. Tracking Your Order

You will receive order and delivery updates on WhatsApp. You can also message or call us any time with your Order Number.

8. Contact Us