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P Pinnacle

Return, Refund & Cancellation Policy

Last updated: 27 September 2026

We want you to be happy with every purchase from Pinnacle. This policy explains how cancellations, returns, replacements and refunds work.

1. Cancellations

  • Before dispatch: you can cancel your order free of charge by calling or messaging us on WhatsApp with your Order Number.
  • After dispatch: the order can no longer be cancelled online. If you do not wish to accept it, please inform us before the delivery person arrives. Urgent (Porter) deliveries cannot be cancelled once the courier has been booked, and any Porter charge already incurred is payable.
  • Cancellation by us: we may cancel an order if the product is out of stock, the price was listed in error, the delivery location is outside our service area, or the order cannot be verified. You will be informed, and any amount already paid will be refunded in full.

2. Returns and Replacements

You may request a return or replacement within 7 days of delivery if:

  • the product was delivered damaged or defective;
  • you received the wrong product, size or colour; or
  • items are missing from your order.

Damage, missing items or a wrong product must be reported within 48 hours of delivery, with clear photos or a video of the product and packaging, sent on WhatsApp along with your Order Number.

Conditions for a return

  • The product must be unused, in the same condition as delivered, with original packaging, tags and accessories.
  • Returns are not accepted for products damaged through misuse, improper assembly or normal wear and tear.
  • Products bought on clearance/sale, customised or made-to-order items are not returnable unless they arrive damaged or defective.
  • Returns for a change of mind are accepted only if the product is unused and in original packaging; in that case, a pickup/delivery charge may be deducted from the refund.

3. How to Request a Return

  1. Message or call us with your Order Number, the product and the reason, along with photos/video.
  2. Our team reviews your request and replies within 1–2 business days.
  3. If approved, we arrange a pickup from your address (or you may drop the product at our store).
  4. Once we receive and inspect the product, we process a replacement or refund.

4. Refunds

  • Since orders are paid by Cash on Delivery, approved refunds are made by UPI or bank transfer to an account you provide. Orders paid online are refunded to the original payment method.
  • Refunds are processed within 5–7 business days after the returned product passes inspection. Your bank may take additional time to credit the amount.
  • Delivery charges are refunded only if the return is due to our error (damaged, defective, wrong or missing items).
  • Porter's courier charge, paid directly to Porter, is not refundable by us.

5. Replacements

If a replacement is approved and the same product is in stock, we deliver it free of charge. If it is unavailable, we offer a refund or a similar product of your choice.

6. Contact Us

For any cancellation, return or refund request: